Code of Practice for Patient Complaints
4 If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
5 We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
6 We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
7 We will confirm the decision about the complaint in writing immediately after completing our investigation.
8 Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
9If patients are not satisfied with the result of our procedure then a complaint may be made to:
Dental Complaints Service: telephone 08456 120540 or visit www.dentalcomplaints.org.uk.
If unresolved you can also contact: The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141 https://www.gdc-uk.org/.
Code of Practice for Patient Complaints_PRIVACY POLICY
4 If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
5 We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
6 We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
7 We will confirm the decision about the complaint in writing immediately after completing our investigation.
8 Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
9If patients are not satisfied with the result of our procedure then a complaint may be made to:
Dental Complaints Service: telephone 08456 120540 or visit www.dentalcomplaints.org.uk.
If unresolved you can also contact: The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141 https://www.gdc-uk.org/.
Code of Practice for Patient Complaints_DATA PROTECTION
4 If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
5 We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
6 We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
7 We will confirm the decision about the complaint in writing immediately after completing our investigation.
8 Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
9If patients are not satisfied with the result of our procedure then a complaint may be made to:
Dental Complaints Service: telephone 08456 120540 or visit www.dentalcomplaints.org.uk.
If unresolved you can also contact: The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141 https://www.gdc-uk.org/.
